Box Office
The Main Box Office and Will Call are located outside the Reception Desk. Small box offices are set up at the various venues that can sell tickets specific to that venue. All Box Offices open a half-hour before the first screening of the day at that venue.
Day of show tickets
Tickets are only available online until 2 hours before showtime. After that, you will need to go straight to the Box Office of the venue where that movie will be showing.
Will Call
Advanced ticket purchases will be available for pickup at our Reception Desk beginning Friday. The single screening will call tickets will also be available at each venue. Please allow enough time before your screening to pick up your tickets.
Rush Lines
We hold a number of seats in each theater for Pass-Holders so there may be extra seats released just before the screening time. Please check with the Box Office to see if Rush Tickets are available for purchase.
Seats cannot be held
You must be present to take a seat. Seating is on a first-come, first-serve basis. If you are not in your seat at showtime your seat may be given to someone in the Rush Line.
Filmmaker Q&As
In an effort to make the Festival a more interactive experience we encourage the filmmakers to attend and conduct a Q&A after the film. This is your opportunity to ask them your questions about the making of the film.
Arrive at the theater early
To start the film on time, we must seat many people in a very short timeframe. Allow plenty of time for your transportation, especially on weekend nights.
Children are (sometimes) welcome
Not all Festival films are intended for "all audiences," and few have MPAA ratings attached - audience discretion is advised. As a general rule, children are encouraged to attend only designated films.
We do not show any previews
Screenings start within five minutes of the scheduled time. However, the festival cannot be held accountable for late starts.
We take movies seriously
Please silence your wrappers, voices, communication devices and alarms to ensure a quality audience experience.
Volunteer Staff
Most of the venues are staffed by volunteers who can answer many of your questions. They help make the festival possible by donating their time so please be patient, and don't forget to thank them for their efforts.
Festival News
Repeat screenings, events, and guest updates are posted and announced regularly at the Box Office, online on Facebook, Twitter, and our website umfilms.org
For International Film Makers & Delegations:
1. Formal Invitation Letter for USA visa purpose, please send a request to info@umfilms.org
Remember, the USA visa process takes a long time; please check with your local USA embassy.
2. Airport Pick up /drop off, a specially arranged shuttle series company that offer a heavy discount for our guest, their phone number is ____
3. Non-English Speaker, for all the Q&A and Panels, we do have volunteers to do interpret for you. Please note us if you are in the need of interpreter arrangement at least 2 weeks before the event
4. There are shuttle buses between the festival hotels and venues.

@Universe Multicultural Film Festival, Producer: Lynn Tang, Production Co. Maeya Culture Exchange Group